EdAid’s mission is to make education affordable. We partner with Education Providers to create Deferred Tuition Programs.
EdAid enables students to defer the cost of tuition until after they graduate and start earning via Deferred Payment Plans and Income Share Agreements (what we call “Deferred Tuition”).
EdAid does not lend money to students or provide loans. It is however, important to note that students should only ever defer what they can afford to pay in the future. Students should consider their financial situation when considering deferring tuition payment via EdAid.
EdAid administers all tuition payments on behalf of a student’s School/University until a student’s deferred tuition balance is fully paid.
All deferred tuition balances are paid via income-based payments. A student will only pay when they are receiving income, and payments are flexible to accommodate life’s ups and downs.
If you have any questions, or any element of the process is not clear, please reach out to the customer support team at [email protected]
These Terms regulate the relationship between EdAid and EdAid Customers. The relationship between Education Providers and Students is also regulated by these Terms except in relation to lending, which is regulated by a Deferred Payment Plan Contract or Income Share Agreement. EdAid is not a party to any Deferred Payment Plan Contracts or Income Share Agreements between Education Providers and Students. Our function is to operate the EdAid Platform.
To use our Site, you must be 18 years of age or older, and you must be enrolled in or accepted to a partner Education Provider. To defer tuition through the Edaid Platform, you must be a citizen, permanent resident or have the legal right to live & work in the country in which your education program is offered and meet EdAid’s underwriting requirements. Not all products and services are available to all users, and your eligibility for a Deferred Tuition Program is subject to review and final determination by EdAid and our partner Education Providers..
To defer tuition through the EdAid Platform you must register and log on to your EdAid Account:
When you enter your EdAid Account we will check your identity by asking for your credentials, including a username and password. As long as the correct credentials are entered, we will assume that you are the person giving instructions and making transactions and you will be liable for them. You must therefore keep your credentials secret and make sure that they are not stored on your computer or other device in a way that enables others to impersonate you.
You must tell EdAid immediately if you think someone else knows your credentials, or about any unauthorized use of your credentials or account or any other breach of security. Until you tell us:
EdAid requires all Students (prospective & current) to connect their main bank account(s) to one of our Open Baking providers (TrueLayer, Plaid). The primary function of this is to perform upfront identity and ongoing income verification. Our Open Banking partners also run a check on your connected account to ensure that there is no history of fraud or money laundering. Connection to EdAid’s Open Banking nominated provider is compulsory.
EdAid collects your monthly payments on behalf of your Education Provider. Payments are income-based according to the terms outlined in your Deferred Payment Plan or Income Share Agreement.
Monthly payments are automated via bank transfer (Direct Debit or ACH). The Student will set up a direct debit via the EdAid Platform using EdAid’s nominated payments partner (Dwolla, Synapse, GoCardless, or Transferwise), and the payment will be credited to the Education Provider’s EdAid Account when received.
Should a Student not be earning for whatever reason, then they will not be making any payment, as payments are based upon their income. As long as a Student informs EdAid (and keeps EdAid informed) and provides evidence to EdAid that they are not earning, then they will not suffer a default on their account. Payments will resume as soon as Student resumes receiving income, one month in arrears.
The following paragraphs pertain to US Students and Education Providers:
US education partners expressly authorize EdAid’s service providers, Dwolla, Inc. and Synapse Financial Technologies Inc., to originate credit transfers to your financial institution account.
The following disclosures are made in accordance with US federal law regarding electronic payments, deposits, transfers of funds and other electronic transfers to and from your account(s). There may be limitations on account activity that restrict your ability to make electronic fund transfers. Any such limits are disclosed in the appropriate agreements governing your account.
A. Definitions: Electronic Fund Transfer: Any transfer of funds, other than a transaction originated by check, draft or similar paper instrument, that is initiated through an electronic device or computer to instruct us to debit or credit an account. Electronic Fund Transfers include such electronic transactions as direct deposits or withdrawals of funds, transfers initiated via telephone, website or mobile application. Preauthorized Electronic Fund Transfer: An Electronic Fund Transfer that you have authorized in advance to recur at substantially regular intervals; for example, direct deposits into or withdrawal of funds out of your account.
B. Your Liability: Authorized Transfers: You are liable for all Electronic Fund Transfers that you authorize, whether directly or indirectly. Unauthorized Transfers: Tell us at once if you believe your account or PIN or Access Information (as defined below) is lost or stolen or has been or may be subject to unauthorized Electronic Fund Transfers. Support message us immediately to keep your possible losses to a minimum. You could lose all the money in your account(s). If you tell us within two (2) business days after learning of the loss or theft of your account access device, or after learning of any other unauthorized transfers from your account involving your account access device, you can lose no more than $50 if Electronic Fund Transfers are made without your permission. For these transactions, if you DO NOT tell us within two (2) business days after learning of the loss, theft or unauthorized use, and we can establish that we could have prevented the unauthorized transfer(s) if you had told us in time, you could lose as much as $500. Also, if your periodic account statement shows unauthorized transfers and you DO NOT tell us within sixty (60) days after the statement was delivered to you, you may not get back any money you lose after the sixty (60) day period if we can prove that we could have prevented the unauthorized transfer(s) if you had told us in time. If an extenuating circumstance (such as extended travel or hospitalization) prevents you from promptly notifying us of a suspected lost or stolen access device or of any other suspected unauthorized transfer(s), the time periods specified in this Section B may be extended for a reasonable period.
You may only close your EdAid account once your Deferred Tuition balance is fully paid in accordance with your Deferred Payment Plan Contract or Income Share Agreement. Once your Deferred Tuition is paid, you may terminate your EdAid registration by sending us an email to [email protected], and you will no longer be able to access the Platform. However, we and the Collections Agency will continue to maintain records to the extent that we are required by law to do so.
We may terminate your EdAid registration if you have lied to us, seriously or repeatedly breach these Terms, die, become bankrupt or make a voluntary arrangement with anyone you owe money to. We may either terminate or suspend your EdAid registration immediately and without notice if we are aware or reasonably suspect that you are engaged in, or may be the victim of, any fraudulent activity. We will then notify you of any such termination or suspension as soon as is reasonably practicable, to the extent we are permitted to do so by applicable law.
If we terminate your EdAid registration it will not affect your obligation to repay the amount you have borrowed under a Deferred Payment Plan Contract or Income Share Agreement.
Following notice of termination of your EdAid registration, we will provide you with limited access to the EdAid Platform and your EdAid Account for a period of 7 days to download any of your customer content or information relating to your Deferred Payment Plan Contract or Income Share Agreement. Upon the expiry of that 7 day period, your access to your EdAid Account and the EdAid Platform will be terminated and we will have no obligation to store or provide you with access to any Information in your EdAid Account or relating to your activity on the EdAid Platform.
If EdAid ends the Deferred Payment Plan Contract or Income Share Agreement on the basis of the Student’s default then EdAid will require the Student to immediately pay any outstanding Deferred Tuition balance and all fees and charges due under the Deferred Payment Plan Contract or Income Share Agreement. EdAid’s right to recover any such unpaid sums will continue to apply following the termination of the Deferred Payment Plan Contract or Income Share Agreement.
EdAid collects certain data from its users in order to determine eligibility for and payment of your Deferred Tuition program, and for other purposes related to your Deferred Payment Plan or Income Share Agreement. We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.
We may transfer your Personal Information abroad to countries whose Information protection laws are less strict. If so, we will ensure the Information is held securely and only used for the purposes set out in these Terms.
EdAid hates spam and will never send you unsolicited communications. There are some messages ("Service Messages") that we will need to send you. These may be sent via email, post or text message and include notifications about your Deferred Payment Plan or Income Share Agreement application, payments or balance if you are a Student, and information about your balance and account status if you are an Education Provider.
Under the Data Protection Act 1998, you have a right to access certain personal records we, credit reference agencies and fraud prevention agencies hold about you. This is called a "subject access request", which you can make by writing to us at [email protected] A fee may be payable, but we will not charge you until we have told you how much the fee is and what it is for, and you have told us you still want to proceed.
You represent, warrant and undertake that none of your Customer Content will violate or infringe upon the rights of any third party, including Intellectual Property Rights; or contain libellous, defamatory or otherwise unlawful material. In addition, you undertake not to use the EdAid Platform (which include the EdAid web site(s), blog or discussion board(s) ) to:
You are solely responsible for your Customer Content. You may not post, transmit, or share Customer Content on the EdAid Platform that you did not create or that you do not have permission to display, publish or post. You understand and agree that we may, but are not obligated to, review the EdAid Platform and may delete or remove (without notice) any EdAid Information or Customer Content in our sole discretion, for any reason or no reason, including without limitation Customer Content that in our own absolute discretion violates any provision(s) of these EdAid Terms. You are solely responsible at your sole cost and expense for creating backup copies and replacing any Customer Content.
When you post your Customer Content, you authorise and direct us to make such copies thereof as we deem necessary in order to facilitate the publication, display and storage of the Customer Content on the EdAid Platform. By posting Customer Content to any part of the EdAid Platform, you automatically grant, and you represent and warrant that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such Customer Content for any purpose on or in connection with the EdAid Platform, EdAid web site(s), blog or discussion board(s) or the promotion thereof, to prepare derivative works of, or incorporate into other works, such Customer Content, and to grant and authorise sublicenses of the foregoing. You may remove your Customer Content from the EdAid Platform at any time. If you choose to remove your Customer Content, the license granted above will automatically expire, however you acknowledge that we may retain archived copies of your Customer Content.
You agree to indemnify and hold each other Customer, us, our subsidiaries and affiliates, and each of EdAid's directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with any of your Customer Content, your use of the EdAid Platform, your conduct in connection with the EdAid Platform or with other users of the EdAid Platform, or any violation of these EdAid Terms or of any law or the rights of any third party.
You are solely responsible for your interactions with other EdAid Customers. We reserve the right, but have no obligation, to monitor disputes between you and other users.
EdAid Information and all the Intellectual Property Rights in the EdAid Information is either owned by us or our licensors (for example, credit reference agencies). Any use of EdAid Information otherwise than in accordance with these Terms entitles us to cancel you EdAid Account. You may:
The EdAid Information may include personal credit scores, output from educational tools (including cost calculators designed to allow you to consider "what if" scenarios using pricing and other Information). None of this or any other aspect of the EdAid Information will provide more than indicative results, depending on the Information you have supplied, and cannot be relied upon as a guarantee of any particular result.
We will use reasonable skill and care in the supply of the EdAid Information to you. Due to the number of third party sources from which the EdAid Information is obtained and the nature of distribution of Information via the Internet, we cannot guarantee, warrant or represent that:
The Platform contains links to other Internet sites and telephone numbers for services provided by others. The availability of such third party sites, services or material does not constitute any form of recommendation, advice, endorsement or publication of any such third party sites, services or material and we are not responsible for their availability or Information.
None of the Information on the Platform, and in particular, neither the Customer Content nor the EdAid Information, can be relied upon by you or any third party as a guarantee of any particular result, nor does any such Information constitute any form of advice, recommendation or endorsement by us, and it is not intended to be relied upon by you as the basis for making (or refraining from making) any specific decision.
You download the Information on the Platform, and in particular the Customer Content and the EdAid Information, at your own discretion and will be exclusively responsible for any damage to your computer or any lost Information that results from you downloading any such Information.
We are not responsible or liable in any manner for any Customer Content or any Information posted on the EdAid Platform by third parties. Although we provide rules for user conduct and postings, we do not control and are not responsible for what Customers or other users post, display, upload, publish transmit or share on the EdAid Platform and are not responsible for any Information that breaches or is of a kind that might breach any provision of these EdAid Terms. We are not responsible for the conduct, whether online or offline, of any Customer or other user of the EdAid Platform.
THE EDAID PLATFORM, THE EDAID INFORMATION AND ALL OTHER INFORMATION ON THE EDAID PLATFORM, EDAID WEB SITE(S), EDAID BLOG AND DISCUSSION BOARDS ARE PROVIDED "AS-IS" AND WE DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE CANNOT GUARANTEE AND DO NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE EDAID PLATFORM OR ANY INFORMATION ON IT. WE DO NOT REPRESENT OR WARRANT THAT SOFTWARE, CONTENT OR MATERIALS ON THE EDAID PLATFORM ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT THE EDAID PLATFORM OR ITS SERVERS, OR ANY SOFTWARE APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH SOFTWARE, INFORMATION OR MATERIALS AND USE INDUSTRY-RECOGNISED SOFTWARE TO DETECT AND DISINFECT VIRUSES. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CUSTOMER CONTENT, EDAID INFORMATION AND ALL OTHER INFORMATION, MATERIAL OR SOFTWARE (INCLUDING ANY MOBILE CLIENT) FROM OR THROUGH THE EDAID PLATFORM, EDAID WEB SITE(S), BLOG AND DISCUSSION BOARD(S) AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR DEVICE OR COMPUTER SYSTEM, LOSS OF INFORMATION OR OTHER HARM OF ANY KIND THAT MAY RESULT.
We reserve the right to change any and all Information, software and other items used or contained in the EdAid Platform offered through the EdAid Platform at any time without notice.
You may not include a link to the EdAid Platform in any other site, computer or network without our prior written consent and licence.
We agree to:
Except as otherwise expressly stated in these principles, we shall only be liable for foreseeable loss or damage arising directly out of our own breach of these Terms, negligence or wilful misconduct.
We shall not be liable for any loss or damage arising out of or in connection with:
We shall not be liable for any indirect, special or consequential loss or damage, including loss or damage arising out of or in connection with lost Information, lost profits, damage to goodwill or business interruption, any delay or failure to perform its own obligations under these principles due to circumstances beyond our own reasonable control.
Nothing in these Terms shall exclude or limit the liability of either you or us for death or personal injury caused by our own negligent acts or any fraudulent acts or omissions as any other liability imposed by applicable law which cannot be excluded as a matter of law.
If you want to make a complaint about the Deferred Tuition contract or EdAid you can email [email protected] with brief details of your complaint and your account reference. EdAid will acknowledge your complaint within one business day. EdAid will then investigate and send you an initial response. This should take no longer than five business days. If you are not satisfied by EdAid’s response, you may contact the Customer Services Manager who will respond by email within a further five business days.
If you are not satisfied with the response from the Customer Services Manager you can email [email protected], enclosing responses already given to you. Your email will then be referred to the Chief Executive Officer, who will respond within a final five business days.
Within four weeks after receiving a complaint, we will send you either a final response or a response which explains why we are not in a position to resolve the complaint and/or indicates when we will make further contact. Complaints that cannot be settled within eight weeks of the date of complaint may ultimately be referred to the Financial Ombudsman Service.
If you feel that your complaint or grievance has not been dealt with satisfactorily, you have the right to take your complaint to the Financial Ombudsman. If you have not received a final response letter from us within eight weeks of raising your complaint, or the final response letter has been received but is not satisfactory to you, you will need to bring your complaint to the Financial Ombudsman within six months. You can contact the Financial Ombudsman at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or by calling them on 0800 023 4 567.
If you do refer your complaint to the Financial Ombudsman Service, this will not affect your right to take legal action.